Friday, October 1, 2010

Every Once In A While

I'm a big integrity fan. I try and associate with people that embrace this attribute. I happened to find one that has exceeded all expectation.

There were problems with the initial website, and rebuilding it from the ground up was the only solution. Important, long-time clients couldn't make heads or tails out of it. One of these clients, being my greatest supporter for many years (see The Pupil Speaks blog).

This client suggested someone that might be able to pull my ass out of the fire, and I'll be damned if she didn't pull it off with great aplomb. The re-coding of the site was one thing, and when it was completed, and the site migrated to a new host for security purposes, I figured I would be left to deal with it, as I had been before. I was wrong.

It's been a few weeks now that she and I have been tweaking the site, and her attention to detail, professionalism and dedication around making sure the site is set up to operate at maximum efficiency, continues to be a source of amazement for me. She developed custom plugins that perform tasks automatically, that previously would have taken several days to implement. She has given me volumes of information concerning search engine optimization. She developed a monitoring system for the site, where I can see extremely detailed information about the site's performance. And here's the clincher: She made three personalized videos showing me exactly how to manage the site—these things weren't laying around to be tossed at all her clients, are by no means generic in nature—she made them specifically for Native Treasures. Impressive.

SunFire Creations is responsible for what you see on the site now. It's clean, easily navigable, fun to cruise around in and highly functional in all respects. I couldn't be happier with what she has done.

The thing is, she simply will not stop making improvements. She was paid a paltry sum long ago, sticking to her initial quote, even after it became apparent that re-coding the site was going to be 10 times more work than she anticipated. She invariably contacts me a couple of times a day and informs me of something new she has developed for the site. She's personable, friendly and easy to talk to even when my ignorance of HTML and SEO attributes are the subject--she's never made me feel uncomfortable when asking questions. I've grown very fond of her.

Hold on; email just arrived from her. I'll get back to you...

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